Privacy Policy

Vegetable Express, operated by YASKERA PRIVATE LIMITED, values the privacy of its users and is committed to protecting personal data in compliance with:

1. Information Technology Act, 2000 (India)
2. Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
3. General Data Protection Regulation (GDPR – EU Regulation 2016/679) for international users

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information.

By accessing or using our website or mobile application, you consent to the practices described herein.

1. Information We Collect

We may collect and process the following categories of data:

a. Personal Data

1. Full name
2. Mobile number
3. Email address
4. Delivery and billing address

b. Transaction Data

1. Order details and purchase history
2. Delivery preferences

c. Technical & Usage Data

1. IP address
2. Browser type and device information
3. Cookies, log files, and usage analytics

We do not collect sensitive personal data such as passwords, biometric data, or financial credentials.

2. Lawful Basis for Processing (GDPR)

For users located in the European Union or other GDPR jurisdictions, we process personal data based on:

1. Consent – when you register, place orders, or contact us
2. Contractual necessity – to fulfill orders and deliver services
3. Legal obligation – compliance with laws and regulations
4. Legitimate interests – improving services, fraud prevention, and security

3. How We Use Your Information

Your data is used to:

1. Process and deliver orders accurately
2. Maintain correct weight, pricing, and billing
3. Communicate order confirmations, updates, and customer support
4. Improve platform performance and user experience
5. Meet statutory, tax, and regulatory requirements

4. Payment Information

Vegetable Express does not store or process sensitive payment data such as card numbers, CVV, or banking credentials.

All payments are securely handled through PCI-DSS–compliant third-party payment gateways, governed by their own privacy policies.

5. Disclosure of Information

We do not sell, rent, or trade your personal data.

Information may be shared only with:

1. Delivery and logistics partners (for order fulfillment)
2. Payment service providers (for transaction processing)
3. Communicate order confirmations, updates, and customer support
4. Improve platform performance and user experience
5. Government authorities or legal bodies when required under law

All third parties are contractually obligated to maintain confidentiality and data security.

6. Data Security (IT Act Compliance)

In accordance with Section 43A of the IT Act, 2000, we implement reasonable security practices including:

1. Secure servers and encrypted connections
2. Restricted access to personal data
3. Regular monitoring to prevent unauthorized access

Despite best efforts, no electronic transmission is completely secure, and users acknowledge this risk.

7. Cookies & Tracking Technologies

We use cookies and similar technologies to:

1. Enhance website functionality
2. Remember preferences
3. Analyze traffic and usage trends

You may manage or disable cookies through your browser settings; however, some features may be affected.

8. Data Retention

We retain personal data only for:

1. As long as necessary to fulfill service obligations
2. Compliance with legal, accounting, and regulatory requirements

Data is securely deleted or anonymized when no longer required.

9. User Rights (GDPR & Indian Law)

You have the right to:

1. Access your personal data
2. Request correction or updates
3. Withdraw consent at any time
4. Request deletion or restriction of processing (subject to legal obligations)
5. Lodge a complaint with a data protection authority (for EU users)

Requests can be made using the contact details below.

10. International Data Transfers

If you are accessing our services from outside India, your information may be transferred to and processed in India. By using our services, you consent to such transfer in accordance with this Privacy Policy.

11. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.

12. Policy Updates

We reserve the right to modify this Privacy Policy at any time. Updates will be effective immediately upon publication on our platform.

13. Grievance & Contact Information

(As required under IT Act, 2000 – Rule 5(9))

Vegetable Express

A brand of Yaskera Private Limited

📍 House 666A, Medical Road, Chandan Nagar, Nagpur, Maharashtra, INDIA, 440009

📧 Email: we@vegetablexpress.com

📞 Phone: +91 - 8446257945

All grievances will be addressed within the time prescribed under applicable laws.